REFUNDS & RETURNS

Online Returns

All items for return or exchange must be sent back within 14 days of receiving your delivery in a resellable condition – unwashed, unworn (except for the purposes of trying on) and with original tags attached to receive your refund.

UK Returns

How do I return an item ?

Returning items to us is completely free!* Simply send an email to woof@lovemyhound.com and we will email you a pre-paid postage label. Package up your items, stick on the Royal Mail delivery label and drop it off at your local post office.

We recommend that you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Orders placed online cannot be returned in-store for a refund.


IItems purchased in Sale conditons are not eligible for free returns. This includes Black Friday and Boxing Day Sales.

Love My Hound Returns
55 Beckenham Road,
Beckenham,
Kent
BR3 4PR

United Kingdom
*Free returns UK only

Refunds

We process refunds as quickly as we can but sometimes it can take a while between posting back the returned item (s) and receiving your refund depending on the amount of orders we have to process.
You can track your returned parcel with the tracking number provided on your Royal Mail receipt to see that is has arrived safely at our warehouse and we will send you an email when we have processed your refund. Please do not contact us before 30 days or more have passed and you still haven’t received your refund.
Refunds are always credited back to the original method of payment.
If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set orders for refund.